BUTLER AND COMPANY
WELCOME TO CLIENT SERVICES!
Butler and Company puts customer satisfaction first; it is at the forefront of our business. We firmly believe in a truly transparent relationship and that communication is successful only when both the sender and the receiver have access to the same information. An open line of communication is the most important ingredient to mold a successful relationship.
It is here that you will be able to access information such as progress reports, open estimates, and unpaid invoicing. Reports will typically be updated 1x per week. Please use the form below to request your personalized link which will give you open access to your work order status report. An email sent by customer_reports@outlook.com will be sent and will direct you to a secure file transfer system (OneDrive). If you have any questions or complications feel free to contact us for direction.
WORK ORDER STATUS REPORT
Please submit all work orders via email. For any emergency service requests during normal business hours, contact us directly using our office line at 610.532.9347. If calling after hours, use our 'On-Call' lines. 'On-Call' phone numbers can be provided upon request.
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A typical work order is scheduled for completion within 14 business days unless they are more urgent in nature (roof leaks, sprinkler system issues, etc.). Reference the link that you were given after submitting the form above to access your current report.
OPEN ESTIMATES
All estimates and proposals will be processed upon request. Once an estimate is signed and returned via email to, it will be added to your open estimate report. You will be able to track the status of your project (waiting on materials, etc.), as well as the the anticipated schedule/completion date.
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Any drawings or specification sheets with reference to the project may be available upon request. Reference the link that you were given after submitting the form above to access your current report.
OPEN INVOICING
Unless requested otherwise, invoicing will be submit directly to your email. If you have any questions or concerns regarding your invoicing, inquiries should be submit to our email.
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Invoices are generated on a weekly basis and typically come due within 30 days of the creation date. Using the link that you were given after submitting the form above, you can track new, current, and past due invoicing. Please note that past due invoicing may be subject to a 1% fee for each 30 day period that it goes unpaid.